Accessible Customer Service Policy
PCFC staff strives at all times to provide service in a way that respects the dignity and independence of people with disabilities
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Training
PCFC provides training to staff and volunteers on how to provide service to people with disabilities.
Service Animals
Service animals are welcome on the parts of our premises that are open to the public.
Support Persons
PCFC staff welcome people with disabilities who are accompanied by a support person. If PCFC holds an event for which an admission is charged, no admission fee will be charged to support persons.
Documentation
PCFC‘s full policy is available by contacting our office by telephone, email or in person.
Assistive Devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services.
Notice of Temporary Disruption
PCFC will advise participants with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. The notice will be placed at all public entrances at each site, as well as online and on our phone message system.
Feedback Process
Feedback regarding the way PCFC provides services to people with disabilities can be made by:
Tel.: 705.748.9144 / Fax: 705.748.9177
Email: https://ptbocfc.ca/contact-us-2/
In person: 201 Antrim St, Peterborough ON K9H 3G5
Any feedback will be forwarded to the Chief Executive Officer or designate, and participants can expect to receive a response within five (5) days.