Accessible Customer Service Policy
PCFC staff strives at all times to provide service in a way that respects the dignity and independence of people with disabilities
We will communicate with people with disabilities in ways that take into account their disability.
PCFC provides training to staff and volunteers on how to provide service to people with disabilities.
Service animals are welcome on the parts of our premises that are open to the public.
PCFC staff welcome people with disabilities who are accompanied by a support person. If PCFC holds an event for which an admission is charged, no admission fee will be charged to support persons.
PCFC‘s full policy is available by contacting our office by telephone, email or in person.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services.
Notice of Temporary Disruption
PCFC will advise participants with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. The notice will be placed at all public entrances at each site, as well as online and on our phone message system.
Feedback regarding the way PCFC provides services to people with disabilities can be made by:
Tel.: 705.748.9144 / Fax: 705.748.9177
Any feedback will be forwarded to the Chief Executive Officer or designate, and participants can expect to receive a response within five (5) days.