Accessible Customer Service Policy

PCFC staff strives at all times to provide service in a way that respects the dignity and independence of people with disabilities

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Training

PCFC provides training to staff and volunteers on how to provide service to people with disabilities.

Service Animals

Service animals are welcome on the parts of our premises that are open to the public.

Support Persons

PCFC staff welcome people with disabilities who are accompanied by a support person. If PCFC holds an event for which an admission is charged, no admission fee will be charged to support persons.

Documentation

PCFC‘s full policy is available by contacting our office by telephone, email or in person.

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services.

 

Notice of Temporary Disruption

PCFC will  advise participants with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with  disabilities. The notice will be placed at all public entrances at each site, as well as online and on our phone message system.

Feedback Process

Feedback regarding the way PCFC provides services to people with disabilities can be made by:

Tel.: 705.748.9144 / Fax: 705.748.9177

 

Email: https://ptbocfc.ca/contact-us-2/

In person: 201 Antrim St, Peterborough ON K9H 3G5

Any feedback will be forwarded to the Chief Executive Officer or designate, and participants can expect to receive a response within five (5) days.

We want to hear from you! Click HERE to complete the Peterborough Early Years Survey and tell us what we’re doing well and how we can improve! The survey is anonymous. As a thank you for your participation, you will be given the option to enter a draw for one of 20 $25 grocery gift cards.